Terms of Service

Last updated: [DATE]

Overview

This website is operated by Novima ("Novima", "we", "us", "our"). By visiting trynovima.com or buying something from us, you engage in our "Service" and agree to the Terms listed below. Please read them carefully. If you do not agree, you may not access the Site or use the Service.

These Terms apply to all users of the Site, including browsers, customers, and contributors of content.

1. Eligibility

By using this Site, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract. You agree not to use our products for any illegal or unauthorised purpose.

2. Products and Pricing

  • We make every effort to display our products, colours, and specifications accurately. Slight variations in appearance may occur due to screen settings or product photography.
  • All prices are listed in US Dollars (USD) and are subject to change without notice.
  • We reserve the right to correct pricing errors, modify product availability, or discontinue any product at any time.
  • Promotional offers are valid only for the period stated and cannot be combined unless explicitly permitted.

3. Orders and Order Acceptance

Placing an order is an offer to purchase. Your order is only accepted once we send you a dispatch confirmation email. We reserve the right to refuse or cancel any order for any reason, including:

  • Suspected fraud or unauthorised payment
  • Inventory or supply limitations
  • Pricing or product description errors
  • Shipping restrictions in your region
  • Violation of these Terms

If we cancel your order after payment, you'll receive a full refund to your original payment method.

4. Payment

Payment terms, accepted methods, currency, and authorisation holds are set out in our Billing Terms.

5. Shipping and Delivery

Dispatch, delivery times, and shipping charges are set out in our Shipping Policy. Delivery estimates are not guaranteed — delays caused by carriers, customs, or events outside our control are not grounds for cancellation after dispatch.

6. Returns and Refunds

Our 90-day money-back guarantee and return process are set out in our Return & Refund Policy.

7. Safe Use of CharBreaker Pro

CharBreaker Pro is a motorised cleaning tool with a lithium battery. By purchasing and using it, you agree to:

  • Use the product only on cooled grill surfaces — never on hot grates.
  • Follow the included user manual, charging, and storage instructions.
  • Keep the motorised handle away from direct flame, water submersion, and temperatures above 200°C (392°F).
  • Inspect brush heads before each use and replace any head showing visible wear.
  • Keep the product out of reach of children.

Novima is not liable for damage, injury, or loss resulting from misuse, modification, improper storage, or use of non-original replacement parts.

8. Intellectual Property

All content on trynovima.com — including logos, product names (CharBreaker Pro, FusedGrip™), text, images, videos, and design — is the property of Novima or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, scrape, or create derivative works from any Site content without our prior written consent.

9. User-Generated Content

If you submit reviews, photos, comments, or other content ("User Content"), you:

  • Confirm the content is original and does not infringe any third-party rights.
  • Grant Novima a perpetual, worldwide, royalty-free license to use, display, reproduce, and adapt the content for marketing and operational purposes.
  • Understand that we may moderate, edit, or remove content that is inappropriate, misleading, or violates these Terms.

10. Prohibited Conduct

You agree not to:

  • Use the Site for any unlawful or fraudulent purpose
  • Interfere with Site security, functionality, or other users' experience
  • Attempt to reverse-engineer, scrape, or copy the Site
  • Submit false, misleading, or fraudulent information (including fake reviews or chargebacks)
  • Use automated systems (bots, scripts) to interact with the Site without our permission

We reserve the right to terminate access and pursue legal remedies against anyone violating these Terms.

11. Third-Party Links

Our Site may contain links to third-party websites or services. We do not control or endorse these sites and are not responsible for their content, policies, or practices.

12. Disclaimer of Warranties

The Site and products are provided "as is" and "as available". Except as expressly stated in our Return & Refund Policy or required by applicable consumer protection law, we make no warranties of any kind, whether express or implied, including (without limitation) warranties of merchantability, fitness for a particular purpose, or non-infringement.

Some jurisdictions do not allow the exclusion of certain warranties — in those cases, the exclusions above apply only to the extent permitted by law, and your statutory consumer rights remain unaffected.

13. Limitation of Liability

To the maximum extent permitted by law, Novima, its directors, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or property damage — arising from your use of the Site or products.

Our total liability for any claim relating to a product or order will not exceed the amount you paid for the product giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, fraud, or breach of mandatory consumer rights.

14. Indemnification

You agree to indemnify and hold Novima and its affiliates harmless from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, misuse of a product, or violation of any law or third-party right.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, except that:

  • Consumers residing in the European Union, United Kingdom, or other jurisdictions with mandatory consumer protection laws may bring proceedings in their country of residence and rely on mandatory local consumer rights.
  • US consumers retain all mandatory rights granted by their state consumer protection laws, which cannot be waived by these Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Changes to These Terms

We may update these Terms from time to time. The latest version is always available on this page, with the "Last updated" date above. Continued use of the Site after changes are posted constitutes acceptance of the new Terms.

18. Entire Agreement

These Terms, together with our Privacy Policy, Billing Terms, Shipping Policy, and Return & Refund Policy, form the entire agreement between you and Novima regarding your use of the Site and any purchase made through it.

19. Contact Us

Questions about these Terms?