Contact Form

We're Here to Help

Got a question about CharBreaker Pro, your order, or anything else? A real human on our team will get back to you — usually within 24 hours, Monday to Saturday.

Contact Us Directly

What Can We Help You With?

To get the fastest answer, please include the following in your message:

  • Order questions (tracking, changes, cancellations): include your order number, starting with #
  • Returns & refunds: include your order number and the reason for return — we'll send mailing instructions the same day
  • Product questions (how CharBreaker Pro works, compatibility, battery, accessories): we'll answer within 24 hours
  • Damaged or defective item: include your order number and photos — we'll replace or refund within 24 hours
  • Wholesale, press, or partnerships: send us the details and we'll route it to the right person

Before You Email

Most questions are already answered on our FAQ page — tracking, returns, battery life, compatibility, and more. If you find your answer there, you'll save yourself a wait.

We read every message and respond personally. No bots, no ticket queues, no scripted replies.

Get in Touch. We're Here to Help!