Return and Refund Policy

Thank you for shopping with Novima. If something is not quite right with your order, we are ready to help. The guidelines below explain how returns, exchanges and refunds work.

1. Returns

  • Return window: Items may be returned within 30 days of the delivery date.
  • Condition: Products must be new, unused and in their original packaging with all tags attached.
  • How to return: Email us at contact@trynovima.com or use the Contact page to receive mailing instructions. All returns are handled by post.
  • Return shipping: Customers are responsible for postage. We do not issue prepaid labels.
  • Restocking fee: None.

2. Exchanges

Need a different size, color or style? Email contact@trynovima.com and we will arrange an exchange once the original item is received and inspected.

3. Refunds 

  • Processing time: Refunds are issued within 10 business days after we receive and approve your return.
  • Method: Funds are credited to the original payment method. A confirmation email is sent when the refund is completed.

4. Need help?

Customer care is available Monday to Saturday, 9 am – 5 pm.

We appreciate your business and will do our best to make every return or exchange quick and hassle‑free.